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Note - items that have been installed and/or not used correctly, in accordance with the instruction provided, cannot be refunded. All returned items are checked before a refund is processed. You can find all manuals, guides and videos for the products purchased from us. For Ireland: https://www.electricradiatorsdirect.ie/programming-guides-and-videos. For UK : https://www.electricradiatorsdirect.co.uk/programming-guides-and-videos